When we study communication skills, one thing we learn early on is that telephones distort our voice slightly, and more importantly, using a telephone means that the caller and receiver cannot see their body language and expressions.

We are told that body language makes up a significant part of our communication. So telephone communication is that much more difficult because it is missing.

I am willing to bet that you have at least one friend or colleague who is foreign and who you have enormous trouble understanding on the phone, even though you seem to understand them perfectly well when you talk face to face. I certainly do. I can recall from my corporate days that there was one in particular who everybody had trouble with, and so if we had something important to tell them we would actually drive to where they worked so that we could be sure they understood.

I’m also willing to bet that you have all had calls from companies where the caller has such a strong accent that you just can’t understand them properly. Sometimes we assume that they are sales calls or scam calls, when in fact it could be a really important call.

At VICI we provide tailor made English language coaching, each lesson plan is written specifically for each student, so that students get EXACTLY the coaching they need, ensuring that the money you are investing in them is used to maximum efficiency.

Personally, I can’t see the downside to this.

If you want to learn more, you can call VICI on:

Or reply to this post, or email me pgowler@vici.com